Device Management
Managed Microsoft
Privacy Policy
Effective: 28/08/2025
Techtonic IT Pty Ltd (ABN 16 679 286 590) (“Techtonic IT”, “we”, “our”, or “us”) recognises that your privacy is important and we are committed to protecting the information we collect from you in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy codes (together, “Privacy Laws”).
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information, as well as how we handle other information about your business. By engaging with us or using our services, you agree to the terms of this Privacy Policy.
What is personal information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable — whether true or not and whether recorded in a material form or not.
What is personal information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable — whether true or not and whether recorded in a material form or not.
The types of personal information we may collect include:
  • Names, addresses, email addresses, phone numbers, and job titles.
  • Business details (ABN, company name, role).
  • Account, billing, and payment information.
  • Support requests, service history, and communications.
  • Device or technical details such as IP address and login activity.
  • Sensitive information (e.g., health information) — only where it is essential to our services and with your explicit consent.
We may also collect non-personal information (e.g., device logs, anonymised usage data) which does not identify individuals.
Who we collect information from
  • We may collect information about:
  • Clients, potential clients, and their staff.
  • Vendors, suppliers, distributors, and contractors.
  • Employees, prospective employees, and job applicants.
  • Any other individuals who interact with Techtonic IT, our products, or services.
How we collect information
  • We collect personal information in several ways, including when you:
  • Engage us to deliver IT, telecom, or managed services.
  • Submit an enquiry via our website, email, or phone.
  • Register for demos, events, or webinars.
  • Provide feedback, complete surveys, or respond to marketing activities.
  • Interact with us on social media, blogs, or through our help desk.
  • Apply for employment or contractor opportunities.
We may also collect information from:
  • Technology vendors, distributors, or partners (e.g., Microsoft, Optus, AWS, Cisco).
  • Public sources, regulators, or government agencies (where lawful).
  • Cookies and analytics tools (see section below).
Use of personal information
We collect, use, and disclose personal information to:
  • Provide IT, telecom, and support services.
  • Verify your identity and conduct appropriate checks.
  • Manage accounts, billing, and transactions.
  • Administer and improve our products and services.
  • Train and manage our staff and contractors.
  • Respond to enquiries, feedback, or complaints.
  • Send direct marketing communications (subject to opt-out, see section 9).
  • Comply with legal, regulatory, or contractual obligations.
If you choose not to provide certain information, we may not be able to deliver our services effectively.
Disclosure of information
We may share personal information with:
  • Our employees, contractors, and related entities.
  • Technology partners (Microsoft, AWS, Cisco, Optus) to deliver contracted services.
  • Third-party service providers, distributors, and business partners.
  • Regulators or government authorities where required by law.
  • Organisations acquiring all or part of our business.
We may disclose information overseas (e.g., data stored or processed in Microsoft Azure or AWS data centres outside Australia). Where we do, we take steps to ensure overseas recipients apply appropriate data protection standards equivalent to Australian Privacy Laws.
Security & data breaches
We use a combination of physical, technical, and administrative safeguards to protect personal information, including:
  • Encryption, firewalls, and access controls.
  • Security monitoring, patching, and audits.
  • Restricting access on a “need-to-know” basis.
However, no system can be guaranteed 100% secure. If a Notifiable Data Breach occurs, we will promptly assess the situation and notify affected parties in line with Privacy Act requirements.
We will take reasonable steps to destroy or de-identify personal information if it is no longer required, unless retention is required by law.
Website, cookies & analytics
  • When you visit our website:
  • We may log your IP address, domain name, and activity.
  • We may use cookies to recognise repeat visitors, improve user experience, and track usage trends. Cookies don’t usually collect personal information but can be linked to it.
  • Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
  • You can disable cookies in your browser, but this may affect site functionality.
Direct marketing
We may send you marketing communications about our products, services, or events that may interest you. These may be delivered by email, phone, SMS, or mail, in compliance with the Spam Act 2003 (Cth).
You may opt out at any time by following the unsubscribe link in our messages or contacting us directly.
Access, correction & complaints
You have the right to:
  • Request access to the personal information we hold about you.
  • Request corrections if the information is inaccurate, incomplete, or outdated.
  • We will respond within a reasonable timeframe. In certain cases, we may decline access or correction requests where permitted by law — if so, we’ll provide written reasons.
If you believe we’ve breached the Privacy Act or mishandled your personal information, please contact us. We may ask you to submit complaints in writing. We will investigate and respond, usually within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .
Anonymity
Where lawful and practicable, you may choose to interact with us anonymously or under a pseudonym. Some services may not be available if you do so.
Other information about your business
This policy applies to both personal information and other business-related information we may collect.
While we aim to treat all information with care, we are not required to, and do not guarantee that we will, comply with Privacy Laws where the information is not legally classed as “personal information”.
Changes to this policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website. By continuing to use our services, you are deemed to have accepted the updated policy.
Contact us
If you have questions, requests, or complaints about this Privacy Policy, please contact us:
Techtonic IT Pty Ltd Email: sales@techtonicit.com.au
Phone: 07 3881 9600 ABN: 16 679 286 590