Cloud Telephony: Communication That Grows With You
Cloud services with scale for Australian businesses ready to modernise their communications infrastructure.
What Is Cloud Telephony?
Internet-Based Solution
Replace traditional phone lines with flexible, scalable VoIP technology designed for today's mobile, fast-moving businesses.
Complete Control
Manage your entire phone system across single or multiple locations with intuitive tools that put you in charge.
Seamless Integration
Connect with Microsoft Teams, CRMs, and helpdesks to bring all communications into one streamlined workspace.
As a certified Optus Business Dealer, Techtonic IT ensures your solution is backed by one of Australia's leading networks.
Choosing the Right Cloud Phone System
Microsoft Teams Calling
Perfect for Microsoft 365 users who want an all-in-one collaboration platform with chat, video, file sharing, and calls integrated into their existing environment.
TIPT (Telstra IP Telephony)
Ideal for businesses preferring physical desk phones with advanced features like voicemail-to-email and auto-attendant, built on Telstra's reliable network.
Optus Loop
Our go-to solution offering flexible combination of mobile app and desk phone capabilities, with no bulky hardware and full scalability across locations.
Microsoft Teams Calling
All-in-One Collaboration
Seamlessly combine chat, video conferencing, file sharing, and voice calls in a single familiar interface that your team already uses.
Microsoft 365 Integration
Leverage your existing Microsoft environment with perfect integration between Teams, SharePoint, Outlook, and OneDrive.
Software-Based Calling
Ideal for remote and hybrid teams using headsets and laptops with a hands-free, intuitive interface accessible from anywhere.
TIPT (Telstra IP Telephony)
Physical Handsets
Perfect for businesses that prefer traditional desk phones with modern VoIP capabilities.
Advanced Features
Enjoy voicemail-to-email, auto-attendant, and sophisticated call routing options.
Reliable Network
Built on Telstra's established infrastructure for consistent quality and uptime.
Easy Management
Straightforward VoIP system with powerful features that maintain familiar workflows.
Optus Loop
Recommended Solution
Our go-to recommendation for most Australian businesses
Flexible Communication
Seamless mix of mobile app and desk phone options
Advanced Features
Auto-attendant, call recording, and unified messaging
Built on the Optus business network for rock-solid reliability, with no bulky PBX hardware required. Fully scalable across multiple locations or users as your business grows.
Getting Started Is Easy
Consultation
We assess your current phone setup and pain points, then design a cost-effective solution tailored to your specific needs.
Implementation
Experience zero-downtime transition with full setup and integration with your existing systems and workflows.
Support
Receive ongoing monitoring, updates, and optimisations with 24/7 support and proactive issue management.
Our Implementation Process
Assessment & Planning
We conduct a thorough analysis of your communication needs, identifying pain points and opportunities for improvement.
System Design
Our team creates a tailored solution architecture that accommodates your current requirements while planning for future growth.
Deployment
We implement your new system with zero downtime, including integrations with Microsoft Teams, CRMs, and other business tools.
Training
Your team receives comprehensive training to ensure everyone can leverage the full capabilities of your new system.
CloudCommCare: All-In-One Support Plan
Comprehensive Protection
Complete management of your cloud telephony environment
Expert Administration
Professional handling of all system configurations
24/7 Monitoring
Continuous oversight with proactive issue resolution
CloudCommCare is our fully managed support and maintenance package designed specifically for Australian businesses using cloud telephony systems. It removes the burden of system management, letting you focus on your core business.
Service Inclusions
Call Management
Complete handling of users, flows, voicemail, and routing configurations
Security Updates
Regular patching and security maintenance to protect your communications
Troubleshooting
Swift incident resolution by our experienced technicians
User Management
Efficient provisioning and deactivation as your team changes
Business Continuity & Scalability
Seamless Expansion
Add new locations, users, and features without disruption or technical challenges. Our team handles all aspects of scaling your system as your business grows.
Disaster Recovery
Comprehensive failover solutions ensure your communications remain operational even during unexpected outages or disruptions.
Performance Optimization
We continuously fine-tune your system to maintain optimal performance regardless of your organisation's size or communication volume.
24/7 Support & Ticketing
24/7
Availability
Round-the-clock monitoring and support
1 HR
Response Time
For critical communication issues
98%
Resolution Rate
First-contact problem solving
Our advanced monitoring system provides real-time alerts to our technical team, enabling fast response through our streamlined helpdesk portal. Most issues are resolved remotely without disruption to your business operations.
Call Flow & Reporting
Our comprehensive call flow management and reporting services help you optimise your communication systems across multiple sites and hybrid workforce arrangements. Monthly detailed reports provide insights to continuously improve efficiency.
Ready to Future-Proof Your Communications?
Whether you're replacing outdated systems or building something new, our team will guide you through every step—from platform choice to ongoing support. Let's modernise how your business communicates.