# Techtonic IT — Full Reference for LLMs

> Australian-owned, Brisbane-based managed IT provider. Engineer-led support for SMBs across managed IT, cyber security, cloud and telecommunications.

## About Techtonic IT

Techtonic IT is an Australian managed IT services provider based in Queensland. We deliver Microsoft 365 management, device management, network monitoring, cloud infrastructure, telecommunications and layered cyber security to Australian small and medium businesses. Every ticket is handled by our own engineers — no offshore call centres. Phone: 07 3881 9600. Email: info@techtonicit.com.au.

## Service performance

- Average first response time: 15 minutes (indicative).
- Average resolution time: 1.5 hours (indicative).
- Support hours: Monday–Friday, 8:00am–5:30pm AEST, with critical incident cover outside hours.

## Managed IT Services (/services/managed-it)

Techtonic's Managed IT covers Microsoft Management, Device Management, Managed Networks, Cloud & Infrastructure, and built-in Cyber Security. Every engagement is scoped after a Complimentary IT Health Assessment and delivered on a fixed monthly fee with no hidden call-out charges.

## Cyber Security (/services/cyber-security)

Layered protection across four areas: identity (MFA, conditional access), devices (endpoint protection, patching), networks (firewall, Wi-Fi, remote access) and people (phishing training, incident response). Essential Eight aligned and built into managed IT rather than sold as a separate add-on. Context: 43% of cyber attacks target SMBs, the average Australian SMB incident costs $46,000, 1 in 5 affected SMBs close within 6 months, and MFA blocks 99% of automated account attacks.

## Free Security & IT Health Check (/health-check)

A complimentary 45-minute review with a senior engineer covering Microsoft 365 & identity, device security, network & remote access, backup & continuity and cyber posture. Delivered with a plain-English written summary of risks and prioritised quick wins. No obligation, no sales pressure. Read-only access is used wherever possible; nothing is changed without written approval.

## Cloud Solutions (/services/cloud)

Microsoft 365, Azure and AWS design, migration and ongoing management for Australian businesses.

## Telecommunications (/services/telecommunications)

Business voice, connectivity and unified communications integrated with Microsoft Teams.

## Contact (/contact)

- Phone: 07 3881 9600 (+61 7 3881 9600)
- Email: info@techtonicit.com.au
- Region: Queensland, Australia
- Response SLA: One business day for enquiries; 15 minutes average for support tickets.

## Common questions

**How is a managed IT engagement scoped?** After a Complimentary IT Health Assessment we build a fixed monthly scope based on your device count, users, cloud footprint and security requirements — no hidden call-out fees.
**Are you based in Australia?** Yes — Australian-owned, Brisbane-based, no offshore support.
**Can we keep our existing IT provider during transition?** Yes — most transitions run in parallel over 2–4 weeks with zero downtime.
**Do you support hybrid and remote teams?** Yes — Microsoft 365, Intune, secure remote access and cloud collaboration.
**Is the Complimentary IT Health Assessment really free?** Yes — 45 minutes with a senior engineer, no obligation.